Privacy Policy

Introduction

Pentasure RO Water Purifier ("we," "our," or "us") is a certified brand in RO manufacturing and water treatment industry. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our domestic, industrial, or commercial RO water purifiers, or interact with our services.

                Our Commitment: As a trusted name in water purification, we handle your data with the same care and quality standards we apply to our products.
            

Information We Collect

Personal Information

Contact Details: Name, email address, phone number, and communication preferences
Address Information: Billing address, shipping address, and installation location
Payment Information: Payment details processed securely through third-party payment processors (we do not store complete payment card information)
Product Information: Product registration details, serial numbers, warranty information, and service history
Water Quality Data: Information about your water quality requirements and testing results (when applicable)
Installation Details: Property type, installation requirements, and technical specifications

Automatic Information

IP address, browser type, and device information
Pages visited, time spent on site, and navigation patterns
Referring website or source of visit
Cookies and similar tracking technologies
Location data (with your permission)

Business Communication

Inquiries about domestic, industrial, and commercial RO systems
Service requests and maintenance schedules
Feedback and customer reviews
Support ticket information and correspondence

How We Use Your Information

We use the collected information for the following purposes:

Order Processing: Process and fulfill your RO water purifier orders, including domestic, industrial, and commercial systems
Installation Services: Coordinate and schedule professional installation at your location
Customer Support: Provide technical support, maintenance services, and respond to your inquiries
Warranty Management: Manage product warranties and service agreements
Service Reminders: Send filter replacement reminders, maintenance schedules, and service notifications
Product Customization: Develop customized RO solutions based on your specific water treatment needs
Quality Improvement: Improve our products, services, and customer experience
Marketing Communications: Send promotional offers, new product information, and industry updates (with your consent)
Legal Compliance: Comply with applicable laws and regulations
Business Operations: Manage dealer networks, inventory, and business analytics

Information Sharing and Disclosure

                Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
            

We may share your information with:

Service Providers: Authorized installation technicians, delivery partners, payment processors, and maintenance service providers
Business Partners: Authorized dealers and distributors who fulfill your orders and provide local service
Legal Requirements: Government authorities, law enforcement, or legal entities when required by law or to protect our rights
Business Transfers: In connection with any merger, sale, or transfer of company assets (with continued protection of your data)
With Your Consent: Other third parties when you explicitly authorize us to do so

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and data storage facilities
Access controls and authentication procedures
Regular security audits and updates
Employee training on data protection
Physical security measures at our facilities

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential Cookies: Required for website functionality and security
Performance Cookies: Help us understand how visitors use our website
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Used for advertising and retargeting (with your consent)

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal data we hold
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal requirements)
Objection: Object to processing of your data for certain purposes
Restriction: Request restriction of processing in certain circumstances
Portability: Request transfer of your data to another service provider
Opt-Out: Unsubscribe from marketing communications at any time
Consent Withdrawal: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods depend on:

The nature of the information and purpose of collection
Warranty and service agreement duration
Legal and regulatory requirements
Business and operational needs

Once retention is no longer necessary, we will securely delete or anonymize your personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending email notifications for significant changes
Displaying prominent notices on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

International Data Transfers

If you are accessing our services from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers and business operations are located. By using our services, you consent to such transfers.