Our Commitment to Accessibility
At Pentasure RO, we are dedicated to ensuring that our website, products, and services are accessible to everyone, including individuals with disabilities. We believe that access to clean and safe drinking water is a fundamental right, and we strive to make our water purification solutions available to all members of our community.
We are continuously working to enhance the accessibility of our digital platforms and physical services to provide an inclusive experience for all users, regardless of their abilities or the technologies they use.
Our Accessibility Goals
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and are committed to making ongoing improvements to ensure our website and services are accessible to people with diverse needs.
Website Accessibility Features
We have implemented various features to make our website more accessible:
- Clear and consistent navigation structure throughout the website
- Text alternatives for non-text content and images
- Sufficient color contrast for easy readability
- Keyboard navigation support for users who cannot use a mouse
- Resizable text without loss of functionality or content
- Descriptive headings and labels for better content organization
- Compatible with screen readers and assistive technologies
- Responsive design that works across different devices and screen sizes
Visual Accessibility
High contrast text, scalable fonts, and clear visual hierarchy to assist users with visual impairments.
Navigation Support
Keyboard-friendly navigation and skip links for efficient page browsing without a mouse.
Screen Reader Compatible
Semantic HTML and proper ARIA labels to ensure compatibility with assistive technologies.
Product Accessibility
We design our RO water purifiers with accessibility in mind:
- Easy-to-read displays with clear indicators
- Simple control panels with tactile buttons
- Audio alerts for filter replacement and system notifications
- Installation at accessible heights as per customer requirements
- Clear user manuals with large print and illustrated instructions
- Customer support available in multiple languages
Service Accessibility
Our commitment to accessibility extends to our customer service:
- Multiple communication channels including phone, email, and messaging
- Flexible appointment scheduling for installation and maintenance
- Trained staff to assist customers with special needs
- Home service for customers with mobility limitations
- Clear and simple billing and payment processes
- Accessible service center locations within Dehradun and nearby areas
Assistive Technology Compatibility
Our website is designed to be compatible with common assistive technologies including:
- Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Screen magnification software
- Voice recognition software
- Alternative input devices
- Browser accessibility features and extensions
Ongoing Improvements
Accessibility is an ongoing journey, and we are committed to continuous improvement. We regularly review our website, products, and services to identify and address accessibility barriers. Our team participates in accessibility training and stays updated with the latest accessibility standards and best practices.
Third-Party Content
While we strive to ensure accessibility across our entire website, some third-party content or plugins may not be fully under our control. We work with our vendors and partners to ensure they also meet accessibility standards wherever possible.
Accessibility Feedback
We welcome feedback on the accessibility of our website and services. If you encounter any accessibility issues or have suggestions for improvement, please reach out to us. Your input is valuable in helping us create a more inclusive experience for all our customers.
We aim to respond to accessibility feedback within 3-5 business days and will work diligently to address any reported issues.
Alternative Access Methods
If you are unable to access any content or features on our website due to accessibility barriers, we offer alternative methods to obtain the same information or services:
- Call our customer service during business hours for assistance
- Request information via email in accessible formats
- Schedule an in-person consultation at our office
- Access product catalogs in alternative formats upon request
Our Promise
Pentasure RO is committed to providing equal access to clean water solutions for everyone. We continuously work to remove barriers and ensure that all customers can benefit from our products and services, regardless of ability.
Accessibility Standards
Our website aims to achieve and maintain compliance with the following accessibility standards:
- Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
- Section 508 of the Rehabilitation Act (US)
- Rights of Persons with Disabilities Act, 2016 (India)
Last Updated
This accessibility statement was last reviewed and updated in October 2025. We review our accessibility practices regularly to ensure continued compliance and improvement.
