Service & Support
Pentasure is committed to providing exceptional after-sales service and support for all our domestic, industrial, and commercial RO water purifiers. Our certified technicians ensure your water purification system operates at peak performance.
Installation Services
Professional installation by certified technicians for all types of RO systems.
- Free site inspection
- Expert installation
- System testing & calibration
- Water quality testing
- User training & demonstration
Repair & Maintenance
Comprehensive maintenance services to keep your RO system running efficiently.
- Regular servicing
- Emergency repairs
- Component replacement
- Performance optimization
- Preventive maintenance
Filter Replacement
Timely filter replacement services with genuine Pentasure parts.
- Sediment filter replacement
- Carbon filter replacement
- RO membrane replacement
- Post-carbon filter change
- Filter replacement reminders
Technical Support
24/7 technical assistance for all your queries and troubleshooting needs.
- Phone support
- Email assistance
- Remote diagnostics
- Troubleshooting guidance
- Technical documentation
Water Quality Testing
Comprehensive water quality analysis and testing services.
- TDS testing
- pH level checking
- Bacterial testing
- Heavy metal detection
- Post-purification testing
Spare Parts Supply
Genuine Pentasure spare parts and accessories available.
- Original components
- Filters & membranes
- Storage tanks
- Faucets & fittings
- Fast delivery
Warranty & Coverage
All Pentasure RO water purifiers come with comprehensive warranty coverage to ensure peace of mind.
🛡️ Product Warranty
Complete warranty on manufacturing defects and component failures. Coverage period varies by product model.
⚙️ Component Coverage
Individual components covered including pumps, membranes, filters, and electrical parts as per warranty terms.
👨🔧 Free Service Visits
Complimentary service visits during warranty period for covered issues. Quick response time guaranteed.
📝 Extended Support
Post-warranty service support available. Extended warranty plans offered for continued protection.
Warranty does not cover damage from improper use, unauthorized repairs, natural disasters, or use with water sources beyond specified parameters. Regular maintenance required to maintain warranty validity.
Support for Different Systems
🏠 Domestic RO Systems
- Residential installation services
- Annual maintenance contracts
- Filter replacement schedules
- Home visit support
- Water quality testing
- User guidance & training
🏢 Commercial RO Systems
- Office & business installations
- Restaurant & hotel support
- Educational institution services
- Healthcare facility systems
- High-capacity solutions
- 24/7 priority support
Service Request Process
Contact Us
Call, email, or visit our service center with your issue
Issue Assessment
Our team evaluates the problem and provides initial guidance
Schedule Visit
Convenient appointment scheduled at your preferred time
Technician Service
Certified technician visits and resolves the issue
Quality Check
System testing and quality verification performed
Follow-Up
Post-service follow-up to ensure satisfaction
Maintenance Tips for Longevity
Regular Filter Changes
Replace filters as per schedule: sediment (6 months), carbon filters (6-12 months), RO membrane (2-3 years) for optimal performance.
Keep It Clean
Clean external surfaces regularly. Sanitize storage tank every 6 months to prevent bacterial growth.
Monitor TDS Levels
Check TDS regularly. Significant increase indicates filter replacement needed. Ideal purified water TDS: 50-150 ppm.
Check for Leaks
Inspect connections and pipes periodically for leaks. Address any dripping or moisture immediately.
Electrical Safety
Ensure proper voltage supply. Use stabilizer if needed. Check electrical connections regularly.
Professional Servicing
Schedule professional maintenance every 6-12 months even if system works fine. Prevention is better than cure.
